Miki Ong has over 20 years of experience across retail, loyalty, customer engagement, marketing, partnerships, and business development. She is currently with AEON360 Malaysia, where her work focuses on marketing and communications, AEON Group partnerships, loyalty, data, and customer engagement initiatives. Prior to AEON360, she was involved in the development of AEON Living Zone at AEON Credit Service Malaysia, which later evolved into AEON360. Her cross-industry experience across media, travel, hospitality, eCommerce, and retail gives her a strong perspective on how businesses can build better customer experiences through partnerships, loyalty, and data.